To track your order, please navigate to the main menu, select Our Story, and then click on FAQs. Alternatively, you can visit the following link directly: https://marvelwoods.com/faq/

If you haven’t received your order or are experiencing any issues with it, please contact our customer support team. You can reach us by phone at (408) 900 9999 or send us a message through our contact form by visiting this link: https://marvelwoods.com/contact-us/

No Hassle Returns!

Marvel Woods wants to make your return process simple and straightforward. Please note the following guidelines for returns and refunds:

• Refunds are accepted ONLY within 30 days of purchase and exclude shipping costs. Returns requested beyond this period will not be accepted.
• Email us with your order number and the reason for your return (refund, repair, credit, etc.).
• If your order was placed in error, return the item in unaltered condition, ready for resale, and we will refund the cost of the item (excluding shipping).

On arrival, please inspect your product to confirm it matches your order. If there are any issues, contact us immediately.

• If you believe an item is defective, please contact us, and we will provide a prepaid return postage label.
• Items returned for a refund must be in their original packaging.
• A full refund will be issued within 30 days of receiving your returned item, subject to inspection of the product.

If you want to check more about our Return Policy, please visit: https://marvelwoods.com/returns-policy/

Yes, it is sustainably harvested. We obtain our wood from sustainable and trustworthy sources. Much of our wood is C.I.T.E.S. certified. We also carry wood that does not need C.I.T.E.S. certification as this wood was obtained from trees that were salvaged, or from reclaimed wood.

At Marvel Woods, we take pride in the way we process and prepare wood.

We have the advantage of drying with a state-of-the-art technology, top of the line, vacuum kiln. Most of our wood is processed through this method. We dry wood to 6-8% moisture content.

There is material that we occasionally obtain where the wood was air dried.

Sometimes we stock material that has been in dimensional wood form for up to 60 years!

Unless stated, listed material is slowly cut so that material shows the actual grain figure and color. Sometimes material is sanded when grain figure and color is not appreciable. Material thickness is listed on product page. We have found that different luthiers prefer to do their own sanding.