Frequently Asked Questions

Shipping Information

Tracking my order

Please login to your account to track order.

I haven't received my order

Please contact us for help.

How can I return an item?

No Hassle Returns!

If you need to return an item, Marvel Woods would like to make it as easy as possible for you. Just let us know if you are returning an item for any of the following reasons: refunds, repair, credit, etc.
• Email us with the reason for your return, along with the order number.
• Refunds accepted ONLY with-in 30 days of purchase, excludes shipping.
• If your order was done by mistake, send us back the item and we will be happy to refund the cost of the item. Item must be unaltered, ready to be resold.

** On arrival, please inspect product to make sure it is what you ordered. Please contact us ASAP if there are any issues.

• If you receive an item you believe is defective, please contact us and we will provide a return prepaid postage.
• Items being returned for a refund must be in the original box.
• A full refund will be remitted within 30 days of our receipt, subject to inspection of the product.

Is the wood that you sell sustainably harvested?

Yes, it is sustainably harvested. We obtain our wood from sustainable and trustworthy sources. Much of our wood is C.I.T.E.S. certified. We also carry wood that does not need C.I.T.E.S. certification as this wood was obtained from trees that were salvaged, or from reclaimed wood.

How do you prepare your wood?

At Marvel Woods, we take pride in the way we process and prepare wood.

We have the advantage of drying with a state-of-the-art technology, top of the line, vacuum kiln. Most of our wood is processed through this method. We dry wood to 6-8% moisture content.

There is material that we occasionally obtain where the wood was air dried.

Sometimes we stock material that has been in dimensional wood form for up to 60 years!

Do you sand all of your guitar sets?

Unless stated, listed material is slowly cut so that material shows the actual grain figure and color. Sometimes material is sanded when grain figure and color is not appreciable. Material thickness is listed on product page. We have found that different luthiers prefer to do their own sanding.

Orders and Returns

How will my parcel be delivered?

We use UPS as our preferred carrier. Please select your preferred shipment method at time of checkout.

Do I pay for delivery?

Yes, the delivery charge will automatically be calculated at checkout.

Will I be charged customs fees?

For all International sales, please contact prior to submitting an order.


What payment types can I use?

Marvel Woods works with Gigzter for our merchant services. Gigzter allows you to make payments using checking account, credit card and/or your debit cards